At J Solita Party Supplies, we are committed to providing reliable service and high-quality rental equipment. Please review our policies before placing your order. These policies are designed to ensure a smooth and enjoyable rental experience for all of our customers.

*Reservation & Payment Policy

•A non-refundable deposit is required to reserve your event date.
•Reservations are not confirmed until the required deposit has been received.
•The remaining balance must be paid before or on the day of delivery.
•We currently accept Cash and Zelle only.

*Cancellation & Refund Policy

•All deposits are non-refundable.
•Deposits cannot be transferred to another event date, invoice, or customer.
•Weather conditions are beyond our control. If you choose to cancel your event due to rain or other weather conditions, your deposit will not be refunded.

*Delivery & Pickup Policy

•The delivery area must be clean, clear, and ready before our delivery crew arrives.
•A waiting fee of $50.00 per 30 minutes will be charged if our crew is delayed because the area is not ready or no responsible person is available to receive the order.
•A responsible adult (18 years or older) must be present during both delivery and pickup.
•Delivery and pickup fees vary depending on the event location.

*Rental Responsibility

•The customer is responsible for all rental items from the time they are delivered until they are picked up by J Solita Party Supplies.
•Rental items may not be moved to another location without prior approval from J Solita Party Supplies.
•The customer is responsible for protecting all rental equipment from theft, damage, misuse, and weather conditions while the equipment is in their possession.

*Equipment Safety Policy

•Adult supervision is required whenever rental equipment is in use.
•Customers are responsible for ensuring that all guests use the equipment safely and according to any instructions provided.
•J Solita Party Supplies, its owners, and employees are not responsible for injuries, accidents, or damages resulting from the use or misuse of rented equipment.
•By renting our equipment, the customer accepts full responsibility for the safe use of all rental items during the rental period.

*Cleaning Policy

•All rental equipment, tables, chairs, and other rental items must be returned free of excessive food, trash, decorations, tape, or other debris.
•An additional cleaning fee may be charged if excessive cleaning is required.

*Weather Policy

•No refunds will be issued if the customer cancels due to rain or other weather conditions.
•J Solita Party Supplies reserves the right to cancel or reschedule outdoor rentals if weather conditions are considered unsafe or could damage the equipment.
•The safety of our customers, guests, employees, and equipment always comes first.

*Damaged & Replacement Policy

•The customer is responsible for all rented items during the rental period.
•Any lost, stolen, or damaged items will be charged at their full replacement value.
•Payment for damaged or missing items is due upon notification from J Solita Party Supplies.

*Terms & Conditions

•By placing an order with J Solita Party Supplies, the customer agrees to all company policies, terms, and conditions.
•J Solita Party Supplies reserves the right to refuse service when necessary.
•Prices, inventory, and availability are subject to change without prior notice.

*Photography Policy

•J Solita Party Supplies may photograph event setups, décor, and rental equipment for marketing, advertising, and promotional purposes.

Thank You!

Thank you for choosing J Solita Party Supplies. We appreciate the opportunity to be part of your special event and look forward to providing you with exceptional service. If you have any questions regarding our policies, please don't hesitate to contact us.